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Buki support

Help for the family archive.

Tell us what happened and we’ll help you find a calm next step. Please do not email artwork or child information unless it is necessary for your request.
Helpful details
Include your Buki version, iOS version, and the steps that led to the issue.
Email Buki support
Email is currently the fastest way to reach us. Never send your Apple password, verification code, or complete payment details.
Typical response target
Within 2 business days
Need to remove an account?
Account deletion help
Common questions
A quick answer may already be here.
Most account, purchase, and backup issues can be resolved from Adult Account inside the app.
1
How do I restore Pro?
Sign in to the Buki account that should own the membership, open Account Center → Membership, and choose Restore Purchases. Restoring can transfer membership to the current Buki account, but artwork from another account does not move.
2
How do I cancel Monthly or Yearly?
Open Apple Settings → your name → Subscriptions → Buki. Apple controls billing, renewals, cancellations, and refund requests.
3
What happens when Pro expires?
Existing local artwork and styling stay in place. Pro-only exports, new premium styling, advanced organization, and cloud uploads pause. Cloud content remains read-only for up to 90 days.
4
Why did cloud backup pause?
Check internet access, Pro status, available cloud quota, and the last-sync message in Account Center. Local creation continues even when cloud uploads pause.
5
How do I protect irreplaceable artwork?
Keep cloud backup enabled if you have Pro and periodically create an export or Buki archive stored outside the app. No single backup method should be the only copy of important memories.
6
How do I delete my account or cloud data?
Use Account Center → Danger Zone inside Buki. You can remove cloud copies separately or delete the full Buki account. Deleting the account does not cancel an Apple subscription.
Access, correction, privacy, or deletion request?
Use the support email with the subject “Buki privacy request.” We may verify account ownership before acting on a request.
Read privacy policy